Privacy Policy in full
Who we are
This policy applies to Pinecrest Mountain Lodge and to this website. You can reach us at stay@pinecrestlodge.com, by phone at (307) 555-0188, or by mail at 4180 Moose Wilson Road, Jackson, WY 83001.
Information we collect
We only collect what we need to respond to you and provide our services.
- Contact details you give us, such as your name, email address, phone number and address.
- Details about the service you are requesting, entered in quote, booking or contact forms.
- Technical data such as browser type, device and pages visited, collected through cookies you allow.
- Records of our communications with you, including calls, emails and messages.
How we use your information
We use personal information to:
- Respond to enquiries and prepare quotes or appointments.
- Deliver, schedule and follow up on the services you request.
- Send service reminders and, where you have agreed, occasional offers.
- Improve our website and meet our legal and regulatory obligations.
Sharing
We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.
Retention and security
We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.
Bookings, cards and guest records
When you book a room we collect the details needed to hold it: names, contact details, arrival and departure dates, the room type and any preferences or accessibility needs you tell us about. Payment card details are handled by our payment provider and are not stored on our systems.
Guest records are kept for seven years to meet Wyoming lodging and tax requirements, after which they are deleted.
Cameras and keys
Cameras cover the car park, the boot room entrance and the main lodge door for security. There are no cameras in guest rooms, cabins, the hot springs, the sauna or any corridor within the guest wings. Recordings are kept for 14 days unless an incident is reported.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
